Privacy Policy

Last update: March 19, 2020

The Vetoquinol group and the companies within it (referred to collectively in this document as “the Group”, “we” or “our”) are committed to protecting your privacy and the confidentiality of your data and we take care to protect your personal data. Please read the following information carefully. It tells you about how we collect and use your personal information and the options available to you in connection with its use.

For the purposes of this privacy and cookies policy, (the “Privacy and Cookies Policy”), the data controller is Vetoquinol SA, a company registered on the Vesoul/Gray Trade and Companies Register under number 676 250 111 and which has its registered office at sis Magny-Vernois, 70200 Lure.

This privacy and Cookies Policy applies to the services offered by the Group (the “Services”) on our website https://Uplife.uk/srr (hereafter called the "Website") and particularly:

  • personal data collected on the subscription and contact forms available on the websites of Group companies linked to the Website;
  • personal data which may be collected through the installation of cookies during connection and/or when visiting the Website(s).

The Privacy and Cookies Policy thus governs the use of the Website however you access it. By accessing or using the Website and providing us with information via the Site, you accept this Privacy Protection and Cookies Policy. We recommend that you regularly check the Policy as we often update and modify it.

PERSONAL DATA COLLECTED

Data that does not allow you to be identified

You can visit our Website without sending us any information that can enable you to be directly identified,

Like the majority of online services, we automatically collect certain data and information about you and/or your computer each time you visit our Website, but this does not enable you to be identified. This information includes:

  • The type of internet browser you use;
  • The type of operating system and device you use to access the Website;
  • Your Internet service provider’s domain name;
  • The web page from which you come;
  • The country where you live and your language;
  • The pages and options that you visit and access on our Website.

When you access, visit and/or use our Website we can, therefore, follow your visit and collect certain data about your use of the Services and your activities on the Website, as described below in the “cookies” section.

Personal Data

In certain cases, in particular when you register, contact us or request information, you may be asked to provide personal data, such as your surname, first name, email address and telephone number (“Personal Data”).

When you contact us or ask for information by email, we collect the Personal Data that you voluntarily decide to disclose to us.

However, if you do not wish to disclose your Personal Data, some of the services and/or options available on the Website and/or linked to our offer of Products and Services may be unavailable to you.

We may also obtain Personal Data via your internet browser, such as your IP Address, which is a number that is automatically assigned to your computer when you use the internet.

HOW WE USE YOUR PERSONAL DATA?

The Personal Data sent to the Website, either based on your consent (request for information or documentation by email) or based on a contract (connexion on our Website to benefit from Services). We may use the Personal Data you disclose to us via the Website particularly for the purposes of:

  • Supplying you with various veterinary Services and advices ;
  • Customising our offer of Services and improving your browsing experience on the Website, by making it more effective and efficient;
  • Generally complying with the Group’s legal and regulatory obligations;
  • Processing requests and complaints related to the Website, initiated by you and/or a third party, which concern you.

HOW WE KEEP YOUR PERSONAL DATA?

Personal Data used in connection with use of the Website

We store this Personal Data only for as long as is necessary for the purpose for which we process it and in any event for the period necessary to comply with a legal or regulatory requirement.

HOW WE SHARE YOUR PERSONAL DATA?

Transfer outside the European Union

When the processing of your Personal data involves a transfer to third countries outside the European Union, the transfer is to countries listed by the European Commission as providing sufficient protection for data and/or is covered by appropriate guarantees based on standard contract clauses reflecting models published by the European Commission.

When sharing of Personal Data involves transfer to the United States, recipients will have Privacy Shield certification.

The Group’s companies

We may share your Personal Data with companies in the Group. For further information on the companies in the Group, please go to http://www.vetoquinol.com/fr/implantation/home.

Service Providers

As part of the conduct of our business, we may transfer your Personal Data to service providers. These service providers use your Personal Data only to enable us to supply you with Products and Services. As examples, these service providers may supply IT services, be our logistics or marketing partners, our website host, or support us in data management, email distribution or analysis of information. We disclose to our service providers only the Personal Data they need to provide their services and we work with them to ensure that your Personal Data are respected and protected.

We never disclose any personal Data to these companies for their own marketing or commercial needs. However, we may disclose your Personal Data to our commercial partners only in order to provide you with our Products and Services or other products and services which may be of interest to you.

Legal Obligations

We may need to disclose Personal Data in response to a request from a regulatory authority, such as the CNIL (the French data protection authority), and/or a court (in response to a judgment, a court order or injunction) on request or if the law requires us to do so, or in order to protect our interests, our property and/or our security and/or those of a third party.

Unless otherwise provided in this Privacy and Cookies Policy or with your prior permission, we will not sell, market or lend Personal Data to other companies in the normal course of business. However, in the event of any restructuring of the group’s companies (acquisition, merger or partial transfer of assets) your Personal Data may be disclosed to another company, but the disclosure will then be subject to the Privacy and Cookies Policy in force.

HOW DO I KNOW IF MY PERSONAL DATA IS KEPT SAFE?

We have a variety of security measures to prevent the loss, misappropriation or misuse of your Personal Data that you have provided on the Website. In order to guarantee the security of the data you disclose online during transmission, we use encryption, authentication, and flow analysis and we carry out security audits on the hosting environments.

COOKIES: WHAT THEY ARE AND HOW WE USE THEM?

A cookie is a text file placed on the device you are using to access the internet (computer, mobile phone, tablet etc.) when you use a browser to visit a website.

We place a unique identifier in the cookie and use the cookie to connect your computer to the information that we store in our database.

It contains data which allow you to be identified:

  • The name of the server which placed it;
  • A unique numeric identifier;
  • Possibly, an expiry date.

We use cookies to:

  • Recognise you when you return to our Website;
  • Measure the audience and analyse the traffic on the Website for marketing purposes.

Cookies do not contain any Personal Data and do not allow access to your computer.

The validity deadline to consent to receive Cookies is 13 months. At the end of this period, we will again seek your consent.

When you first visit our Website, an information banner will be displayed at the foot of the page. By continuing to browse the Website after clicking on “I accept”, you expressly consent to the Group placing cookies on your computer (certain audience measurement cookies, and social media cookies, generated in particular by sharing buttons when they collect personal data). If you continue your browsing on the Website, cookies may be placed on your workstation. If you do not wish to receive any or all cookies, we recommend you click on the link "For More Information" on the banner, and follow the detailed instructions enabling you to refuse them.

You can also change your internet browser settings at any time to accept, configure or refuse cookies. You will be offered a number of options: to accept cookies, be alerted when a cookie is placed, or refuse all cookies.

However, if you decide to refuse session or functionality cookies, many of the options offered on the Website will not be available to you. The Group cannot be held liable if Website functions are adversely affected by your chosen settings.

Each internet browser offers different settings for the management of cookies. They are generally shown in the browser’s help menu. If you use a browser or version different to those listed, we suggest you use the browser’s “Help” menu. Firefox, Chrome, Internet Explorer, Safari and Opera.

YOUR RIGHTS REGARDING YOUR PERSONAL DATA?

Under the legal and regulatory framework applicable to the protection of personal data and privacy, particularly the GDPR, current French legislation and the recommendations of any independent public authority established by a Member State of the European Union responsible for controlling this legal and regulatory framework, you have a right to access, rectify, object to or erase your Personal Data or limit its processing, and a right to its portability.

You also have a right to give instructions about what should be done with your Personal Data after your death.

You may write to the company Vetoquinol SA about this at any time, at the following address: Vetoquinol UK Ltd, Steadings Barn, Pury Hill Business Park, Nr Alderton, Towcester, Northamptonshire NN12 7LS or by email to DPO@vetoquinol.com.

In the event of a complaint, you can choose to contact the CNIL.